BIKE MECHANIC

Year after year, high performing staff have many of the same things in common. They are happy, improving & growing in helpful ways, like working hard, showing care for those around them, and feeling connected to people, and with the ZAC mission. Life here is an adventure as we explore the world outside and seek greater understanding of the human experience. Our staff come to Zion from all over the country. For many of us, our co-workers are an essential part of our community. We support each other, and we want to be supported. Getting to know each other is part of the adventure. Our lives overlap. We laugh with each other if the lid falls off the salt-shaker. We feel your pain when you run out of coffee. Often our coffee runs are expedited by the fact that we have each others' drinks memorized. Springdale is a small town. Some staff easily make connections with people outside the staff. Others find their best friends within our staff. There is no requirement from Zion Adventure Company nor its management that you spend your personal time with your co-workers. As you look for recreation outing partners, some may naturally come from the staff, and others from the townspeople. Some staff members have mentioned we are like a family. This is true to a degree. We care about you, want you to be happy, and to succeed. At the same time, we want to cautiously encourage you to think of the term “family” in helpful ways. Co-workers can help you, but won’t do everything for you and can't manage your life for you. We need you to do your job well and consistently. No amount of being close to co-workers alleviates this need to perform. We expect staff to be responsible and accountable. You need to take responsibility for your success and happiness. Help is almost always available and we encourage you to ask for help when you need it. Just a few of the ways we have helped each other are ride to the airport, technical assistance changing flat tires, and support meeting self-improvement goals at work. The Zion Adventure Company staff is an incredible team of connected individuals. Each of us wants to work with great people. Our hiring team does its best to find you and hire you. We pursue a high quality of life for ourselves, our guests and want the same for you. Staff members want each other to be great, and to pursue excellence in all they do. They also laugh a lot at the the funny and ironic moments we share. Sincerely, ZAC Hiring Team

Job Overview

Let’s admit it, bikes are fun!…when they work properly. You will be maintaining our rental fleet of Specialized and Fuji bikes: Active pedal bikes, Comfort e-bikes, Full suspension Mountain Bikes/e-bikes, tag-a-longs, and trailers. 

Special Benefits

• Industry discounts with many outdoor brands
• Insider bike discounts with Specialized
• Employee discounts within our store
• Access to all Zion Adventure rentals and trips
• Live and recreate in spectacular Southern Utah!

Minimum Requirements

Required:

• At least 1 year bike mechanic experience
• Experience with various bike mechanic procedures
• Use and read technical documents as procedural resources
• Discern the difference between an appropriate mechanical resource and unproven techniques 
• Works and stay on-task with minimal to no supervision
• 18 years old minimum
• Strong attention to detail and being methodical
• Desire to help people - specifically help them have fun & safe visits to Zion
• Professional and responsible attitude 
• Willingness to learn and teach
• Strong spoken and written communication skills
• Ability to work in a team-oriented environment
• Sense of humor. Ability to make work fun in positive ways
• Applies problem-solving skills
• Valid driver’s license and clean driving record
• Customer service experience 
• Works well in various outdoor conditions
• Able to lift 50 lbs
• Self-motivated learner 
• Ability to work well in a high pace, multi-tasked oriented environment
• Able to give and receive feedback
• Interested in working with diverse groups of people
• Computer/electronics competency

Preferred:

• Familiarity with Park Tool resources
• Experience with bike assembly, wheel building, e-bikes and suspension
• Familiarity with computer programs such as Word or GoogleDocs. Previous experience with Mac is helpful
• Outstanding work ethic
• Commitment to serving others
• Enjoys creating order in chaotic environments
• Ability to take initiative

Responsibilities:

• Acknowledging guests quickly and with a professional standard of customer service
• Assist customers with our various bike rentals and navigation of the area
• Adjust a bike to fit each customers preferences
• Work a cash register and take reservations for guided trips and rentals
• Have professional communication via email, phone, and in-person
• Do safety check-ins on a rental bike after every ride
• Follow safety procedures in regards to tools and equipment
• Properly diagnose and repair bikes from our rental fleet
• Pass audits on repair procedures
• Properly assemble new bikes
• Execute routine maintenance procedures on a rental bike fleet 
• Engage in continued self-guided mechanical growth through various resources 

Dates of Employment 2024:

• Feb 26th - November 29th 2024 
• Schedule is determined by shop demand as well as other positions you might work.
• Our aim is to create a regular work schedule for you where you have the same 2 consecutive days off.
• Mechanic shifts typically take place in the morning-midday. 
• There is year-round work available for several staff members. Some stay part-time or work on seasonal projects.

• How to Apply

  • Send your resume and cover letter to [email protected]
  • Interviews will be held on a rolling basis starting Dec 1, 2023.
  • Hiring process will end Jan 15th, 2024.