Volunteer Support Specialist – Denver Metro Area – Girl Scouts of Colorado

What is a Volunteer Support Specialist?

The Volunteer Support Specialist is responsible for duties relating to the onboarding and retention of volunteers and girl members. Responsible for implementing and assessing comprehensive year-round membership support strategies that increase girl and volunteer membership and enhance retention. The Volunteer Support Specialist develops and works closely with teams of service unit volunteers and direct-service volunteers to ensure they have the necessary resources to provide high-quality program experiences to girls. Frequent travel required. In greater detail, please see below:

**It is required that this Membership Specialist resides within (or very close proximity to) Metro Denver, Colorado, USA.

• Develop, cultivate, and support relationships with service unit and troop volunteers in assigned area to support delivery of Girl Scout programming.
• Develop and implement volunteer support plans that align with organizational strategy in volunteer and youth retention, GSLE delivery, service unit development, and volunteer communications, assessment and recognition.
• Support troop leadership teams and caregivers in completing renewal of their Girl Scout membership on an annual basis. Communicate that membership registration is a requirement of participation in the Girl Scout program.
• Provide ongoing support, supervision, and direction to administrative volunteers in assigned geographic areas by interpreting Girl Scouts of the USA and council policies, standards, and procedures and by directing volunteers to additional support services.
• Support service unit development and maintenance through implementation of recruitment and support strategies.
• Identifies the need for and provides timely problem solving and conflict resolution support/intervention when appropriate.
• Support service units and troops in participation in product programs in coordination with the Product Program team.
• Work collaboratively with all Council departments to ensure council program and initiatives are successfully marketed to youth and adult membership.
• Ensure volunteers in assigned geographic area receive timely appreciation and recognition for their volunteer efforts.
• Provide professional, superior customer service to all internal and external customers, members, volunteers, staff and other community contacts in person, electronically and by phone.
• Ensure that diversity and pluralism is embraced and incorporated into the daily work of the position.
• Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
• Respect the confidential nature of all information pertaining to staff, volunteers, and Girl Scouts.

Other Responsibilities

• Collaborate with other members of the regional and volunteer support, recruitment, and placement specialist teams statewide to ensure the effective implementation of local and statewide renewal and member engagement strategies.
• Collaborate with the program team to drive participation in staff-led program opportunities.
• Collaborate with the customer care and data teams to ensure prompt response to customer inquiries and accuracy of membership data.
• Collaborate with Product Program team to drive participation in and deliver on a positive member experience within the product programs.
• Support the efforts and commitments of Girl Scouts of Colorado in the area of pluralism and diversity throughout the organization and within each community served.

JOB QUALIFICATIONS

• Strong written, oral, and interpersonal communication skills, including public speaking and networking skills required.
• Skills in conflict resolution and mediation.
• Knowledge of volunteer management strategies preferred.
• Proficient in Microsoft Suite of programs.
• Strong motivational, organizational, and problem-solving skills.
• Ability to quickly learn and adapt to changing technologies.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism.
• Bilingual skills desired but not required.
• Must be able to pass a criminal background check acceptable to GSCO standards.

EDUCATIONAL OR FORMAL TRAINING

• No formal educational requirements

EXPERIENCE

• Experience in volunteer or account management preferred.
• Experience in membership development, recruitment and/or retention
• Experienced in data management using sales/customer management software (Salesforce) preferred

MATERIAL AND EQUIPMENT DIRECTLY USED

• Computer and related software, telephone, e-mail, fax machines, copiers and equipment commonly found in an office environment.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

• Prolonged periods of sitting at a desk and working on a computer.
• Variable working schedule including potential for multiple evening meetings each month, weekends and some overnight stays.
• Regular travel throughout council jurisdiction may be required.
• Ability to communicate effectively with employees, volunteers, customers and vendors.
• Access to transportation with insurance at required state levels to conduct business statewide.
• Valid driver’s license and driving record acceptable to the Girl Scout insurance company.
• May be required to transport Girl Scout materials weighing up to 30 pounds from a vehicle to a building as well as preparing facilities for meetings, with or without assistance.

Salary

• This position pays a range of $20.67-$21.39 per hour, plus benefits (including mileage reimbursement)

Benefits

• Health Insurance – Cost shared by GSCO
• Dental Insurance – Cost shared by GSCO
• Vision Insurance – Optional
• Life Insurance – fully paid by GSCO, 2x annual salary
• Accidental Death and Dismemberment – fully paid by GSCO, 2x annual salary
• Optional Life Insurance – Employee paid – for additional employee coverage and dependents
• Long Term Disability – Fully paid by GSCO
• Employee Assistance Program
• Flexible Spending Accounts (Medical/Dependent)
• Headspace Membership
• RTD EcoPass (Denver Metro Area Only)
• ZayZoon Payroll Advance Services
• Camp Discounts for Employee Children
• Girl Scout Retail Shop Discounts
• 403(b) Retirement Plan – GSCO matches 100% of employee contribution up to 2% of pay
• Vacation – Employees accrue 10 vacation days per year
• Sick Leave – Employees earn one day per month
• Holidays – 10 scheduled holidays per year
• Office Closures – 4 Weeks of Paid Office Closures (Week of Independence Day; Thanksgiving Week; Winter Holiday 2 weeks)

We encourage applications from individuals with diverse backgrounds, including people with disabilities. Our workplace is inclusive, and we strive to create an accessible and accommodating environment for all employees. We comply with all applicable laws and regulations regarding accommodations for disabilities, including the Americans with Disabilities Act (ADA). If you are invited to interview and require accommodations, please inform us in advance so that we can make the necessary arrangements to ensure a smooth and accessible interview experience. If you have questions about accessibility or need assistance with the application process, please contact Human Resources at [email protected] or 877-404-5708. We are here to help.

Girl Scouts of Colorado celebrates diversity and values the strengths that come with having a diverse community. People from historically marginalized groups are strongly encouraged to apply.

Girl Scouts of Colorado (GSCO) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: GSCO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at GSCO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations where we operate. GSCO will not tolerate discrimination or harassment based on any of these characteristics.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://girlscoutsco.workbrightats.com/jobs/1027295-286138.html