Call Center Reservation Specialist

Arapahoe Basin employees have a close bond with one another and love to have fun while working or while playing here in the mountains of Summit County. Whether it's going for a hike or ride break on their lunch or rafting down a river on their day off, A-basin employees know how to work hard and play hard. As an A-Basin employee, you get access to discounts on our summer & winter activities (such as unlimited skiing, the Via Ferrata, Aerial Adventure Park, scenic chairlift rides, etc.), food and beverage discounts, retail shop discounts, and employee events and giveaways. Summer A-Basin employees also earn a discount towards an A-Basin season pass if not working in the winter as well as free, transferrable A-Basin lift tickets. The best on-mountain benefits and opportunities can be found right here in the heart of Colorado’s playground at Arapahoe Basin.

Job Overview

The Reservation Specialist serves as the first line of contact for Arapahoe Basin’s call-in guests. Agents’ primary responsibility is to book products for guests in advance of their upcoming visit, answer inquiries regarding Arapahoe Basin products, services, and in-county lodging options to fit guests’ needs, while providing excellent guest service and guidance. Agents work closely with first-time visitors and guests with complex requests, requiring the agent to have specific resort knowledge and attention to detail. Agents are also often tasked with outbound sales campaigns and other special projects as required.

This position can be a hybrid position, meaning employees can work partly in the physical workplace, and partly remotely – at home or from another workspace. If you prefer to work from the office full time, that opportunity will be available to you.

Essential Responsibilities:

• Provide customers with quality customer service in a friendly and positive manner.
• Understand and develop an in-depth knowledge of products offered. These product categories include but are not limited to: Season Passes, daily tickets, Adult and Child Ski School, and Resort Events and Activities.
• Cover an 8-hour shift on phones—sometimes longer during holiday and peak periods.
• Actively participate in all assigned daily duties, including but not limited to fulfilling online sale orders, assisting guests via telephone, Live-Chat, email or other written communications.
• Provide resort and local information to the guests. Assess customers’ needs and provide them with the best products available to meet those needs.
• Check voicemails and emails promptly and respond to the guest within 24 hours to ensure the guest’s satisfaction.
• Resolve guest complaints, handle all guest concerns, and communicate options.
• Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses.

Special Benefits

Benefits and Perks for this position include:

• Unlimited skiing/riding at: Arapahoe Basin, 20 other Colorado ski areas, and resorts across the family of Alterra Mountain Company resorts for eligible employees
• Discounted Ikon Pass for all eligible employees
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Generous discounts on outdoor gear, apparel, etc.
• Sick pay for all employees
• Seasonal employees receive benefits, including preventative care, mental health services, pharmacy plans, and indemnity insurance
• 401(k) plan with generous company match
• Financial assistance and mental health resources through WorkLife Partnership
• Much more! Check out all of our perks and benefits here!

Minimum Requirements

xperience Requirements:

• One-year experience in sales/customer service.

Education Requirements:

• High school diploma or GED.

Skills Required:

• Proficient with Microsoft Office and Windows as well as basic computer skills, with the ability to multitask.
• Effective communication skills, oral & written.
• Ability to understand and follow verbal and written instructions.
• Punctual, able to report at scheduled start time.
• Work well individually and as part of a team.

Other Requirements:

• Knowledge of Arapahoe Basin, Summit County, and Front Range preferred.