The Mountaineers was founded by 151 members in 1906 to create a community of people passionate about exploring the outdoors. Today, we have 15,000 members and 7 branches throughout the Washington state, and thanks to the work of generations of volunteers we continue to enjoy an outstanding reputation in the field of outdoor education and recreation. Our dedicated staff and volunteers get people outside to experience the power of the outdoors and we advocate for access and protection of recreational lands so that future generations can enjoy these places too. Our program centers have staff of 40 employees, and Mountaineers Books, our non-profit publishing division, has 25 employees helping achieve our mission to enrich lives by helping people explore, conserve, learn about, and enjoy the lands and waters of the Pacific Northwest and beyond. Please visit mountaineers.org to learn more.
The Member Services Representative is responsible for providing excellent customer service to Mountaineers volunteers, members, and guests by assisting with website navigation, membership questions, and program-related inquiries via phone and through our online response system. You’ll also process bookstore sales, assist with membership data updates, and complete other projects as assigned in a member-centric, dynamic work environment.
Qualified candidates must have excellent phone and customer service skills, strong interpersonal skills, and relish in providing excellent customer service. This is an administrative position that requires excellent verbal and written communications skills, strong attention to detail, and a commitment to delighting our community members. Experience working with SalesForce, Plone, and other databases is a plus. Knowledge of The Mountaineers and familiarity with Washington State trails and land managers is ideal as many questions relate to the specific location of an activity.
Here’s how you can help us achieve our mission:
Provide outstanding member, volunteer, and guest support
Complete administrative tasks
Support Sales and Outreach Efforts
Why you’ll love working here:
To apply, please submit cover letter (1 page max) and resume (2-page max) online at:
Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
This position is for a full-time, exempt employee. Benefits include medical, dental, vision, life, and long-term disability insurance, and paid sick, vacation, and holiday time. 401(k) retirement plan available after three months.
Additional benefits include:
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