Hike & Float Site Manager in Skagway, Alaska

The Hike & Float (H&F) Manager position manages the facilitation of all Skagway-based rafting day-trips operated by Chilkat Guides.  The Hike & Float Manager is responsible for guest safety by ensuring guides adhere to all safety protocols and overseeing regular gear inspection and maintenance. This position oversees an assistant manager and a guiding staff of 10-16 guides.

The Hike & Float Manager works closely with administrative staff to ensure a smooth flow of communication between the office and on-site operations.  Site management, office responsibilities and guiding are all key components of this position. The Hike & Float Manager will report directly to the Skagway Program Manager.

Site Related Essential Job Functions:

•    Run safe, efficient and high-quality programing.

•    Maintain effective communication between office and guides.

•    Ensure all guides understand and adhere to all policies and procedures as outlined in the Skagway Guide Manual, Employee Manual and Emergency Response Manuals through delegation and direct management of the team.

•    Immediately addressing any performance or safety issues with guides as they occur.

•    Ensure all emergency response equipment is correctly stationed, complete and up to date.

• Maintain all program equipment throughout the season and follow company procedures for ordering new equipment in a timely fashion.

•    Oversee start-up and close-down operations of the site at the end of the season (full-season contract required)

•    Provide continuing training opportunities for guides throughout the season.

Office Related Duties of Position (please note that many of these are shared responsibilities):

•    Provide written weekly reports to Skagway Program Manager.

• Schedule and lead program and guide meetings/evaluations.
• Weekly meeting with Operations and/or Skagway Program Manager.

•    Time sheets and payroll – assist with employee timecard verifications.

•    Monitor guide hours/overtime for balanced scheduling.

•    Oversee program merchandise inventory and sales.

•    Assist in organizing guide appreciation evets: dinners and activities, etc.

The above is a list of general responsibilities and is not comprehensive.  Most importantly the H&F Manager must be flexible to react to varying needs of day-to-day operations.

Approximate division of workload:

• 40-45 hours a week – may be more or less depending on time of season
• 50% site management
• 40% guide development/ administration
• 10% field time/active guiding

Division of hours will vary throughout the season based on program needs (start-up, break-down, training, etc.).

Required Prior Experience

• 2+ Years guiding, rafting preferred.
• Must be able to lift up to 60 pounds repeatedly throughout each day on uneven ground.
• Must be comfortable speaking to and leading large groups of people.
• Possess or be willing to obtain a Wilderness First Responder (WFR) (or higher) and Swift Water Rescue (SWR) certifications.
• Knowledge of rafting equipment maintenance and inspection procedures.
• Possess or be willing to obtain a Skagway chauffer’s permit (must have clean driving record).
• Prior management experience preferred.