Guest Services Associate

Job Overview

We’re looking for a couple of individuals with excellent people skills to round out our guest services team. This role provides customer service to guests on site at Bluebird Backcountry; we’re looking for people who are enthusiastic about making backcountry skiing and splitboarding more welcoming, educational, and social.

Duties

• Act as a Bluebird Backcountry ambassador by providing exceptional customer service to current and prospective customers online and in person
• Assist guests with their reservations, rentals and merchandise in a friendly and efficient manner
• Monitor our CRM to respond to questions and inquiries quickly and efficiently
• Manage the customer database and reservation system
• Communicate effectively and enthusiastically with guests about the mountain and conditions
• Monitor the mountain portal to ensure all guest passes are scanned and that all safety procedures are followed
• Assist with on-mountain and base area events and activities when needed
• Work collaboratively with a small team in a high energy environment
• Communicate regularly with management to highlight areas for improvement
• Other duties as assigned

What Makes This Job Great

• Interact with a wide variety of fun and stoked guests
• Daily scheduled ski breaks
• Work with a small, driven team to build a backcountry ski area

To apply, please email a brief cover letter and resume to [email protected].

Special Benefits

We can provide employee housing if needed at a significantly discounted rate

Minimum Requirements

• Excitement to meet and help Bluebird’s guests
• Ability to learn new skills quickly
• Bonus points for customer service experience
• Feels confident with learning new database/POS/Reservations systems
• Passionate backcountry skier or splitboarder, or interested in learning