Outdoor Center Manager

Aligned with the mission of Stanford University, Stanford Recreation and Wellness practices bold and purposeful engagement. Our recreation programs, facilities and people create a campus and workplace where everyone’s well-being can flourish. As part of the country's leading collegiate athletic department, we work cohesively, lead with courage, pursue and revere excellence, and activate movement, adventure, fun, leadership, and learning. Join us.

Job Overview

The Outdoor Center Manager position plays an active role in the first impression and ongoing experience all users have with the Outdoor Center and Stanford Adventure Program. This position is a part-time, non-benefited role and will report to the Outdoor Center Coordinator.

Your responsibilities will include:

• Supervise the day-to-day operations of the Outdoor Center, leading and mentoring staff.
• Provide orientation and training to Rental Specialists and Assistant Outdoor Center Managers in the role of retail and rental operations, duties, and responsibilities.
• Conduct interviews and provide input in hiring decisions and performance of workgroup.
• Provide excellent front-line retail and rental customer service.
• Educate and oversee the ongoing equipment cleaning, maintenance, and repair.
• Manage the rental infrastructure, organization, and inventory control.
• Maintain the general organization and upkeep of equipment storage spaces, including tidiness and cleanliness of the Outdoor Center.
• Facilitate the staging and gear outfitting for all Adventure Program experiences.
• Act independently to determine methods and procedures on new projects and assignments.
• Provide accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.
• Understand and enforce all job specific rules and policies, and have a general understanding of events, programming, and opportunities within Stanford Adventure Program.
• Handle the highest level of escalated and unresolved rental and retail disputes.
• Determine whether disputed issues have been handled appropriately through substantial knowledge of internal policies and procedures.
• Keep track of correspondence and interactions with customers.
• May act as supervisor in supervisor’s absence.
• Other duties as assigned.

Compensation:           

• $23.00 – $25.61/hour
• Free personal gear rentals

To Apply:                    

Please send a resume and cover letter detailing your interest and availability during the academic year and/or summer term to [email protected]. Questions about the program or the position can be sent to the same e-mail address.

Other duties may also be assigned, not all unique aspects of this job are covered by this job posting. A full job description will be shared during the interview process.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Minimum Requirements

To be successful in this role, you will bring:

• Bachelor’s degree and four years of relevant experience or combination of education and relevant experience.
• CPR/AED/First Aid Certification
• Knowledge of outdoor equipment selection.
• Experience with outdoor equipment repairs and ongoing maintenance.
• Strong attention to detail and accuracy.
• Leadership traits including effective communication, supervisory skills, and the ability to manage workflow.
• Excellent written and verbal communication and organizational skills.
• Authority, knowledge and judgement to resolve issues and strong decision making skills to effectively solve and respond to complicated requests.
• Excellent customer service experience and a proven ability to meet performance standards.
• Ability to multi-task, work independently, and as a member of a team.
• Strong computer skills and openness to quickly learn and use programs such as Microsoft Office (Outlook, Word, Excel, and PowerPoint), Google Suite, and Fusion.

Physical Requirements:

• Ability to move, stand/walk, sit, perform desk based computer tasks, and use a telephone to assist customers and supervise staff.
• Frequently required to lift, carry, and move up to 40 lbs of supplies and equipment.
• Uses a computer for extended periods of time.