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Lutsen Resort

  • 5700 West Highway 61, Grand Marais, MN
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Guest Services Agent

Lutsen Resort is Minnesota’s first and oldest resort and has been in continuous operation since 1885. Lutsen has been showcasing its picturesque location on the North Shore of Lake Superior for 135 years. Our resort features a private stone beach complete with red Adirondack chairs for viewing the lake that matches our historic red Scandinavian lodge designed by renowned architect Edwin Lundie. Exploring the grounds of Lutsen Resort also includes viewing the waterfalls of the Poplar River from our famous red-covered bridges. The resort features a fine dining restaurant, a second casual pub, wedding and event facilities, spa, and golf course complimented by 165 lodging units sleeping over 750 guests per night making it one of 2 of the largest resorts on the North Shore both owned by North Shore Resort Company which prides itself of being family-owned and operated.

min experience

salary range

$12.50 - $12.50 / hour

Additional Job Details

International Applicants Allowed?
No
Work Visa Sponsoring Available
No

Job Overview

Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5-star guest service experience at all times.

Position Duties & Responsibilities:
• Checking guests in and out of the resort
• Managing guest folios
• Folio payment processing
• Managing guest needs and requests in quick order
• Handling all reservations that are not directed through corporate’s Central Reservations
• Making non-lodging reservations for dining, spa, tours, and excursions
• Sales and stocking of gift shop merchandise

Reporting Structure:
• This position reports directly to the Front Desk Manager and Guest Services Manager
Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences. The successful candidate will also be an excellent problem solver, have strong communication skills. The successful candidate will also show a sense of urgency in completing guests’ tasks while presenting a calm and professional demeanor.

Minimum Requirements

Required attributes of a successful hospitality employee:

· Enthusiastic personality

· Friendly voice

· Contagious smile

· Informative

· Well groomed & excellent hygiene

· Professional

· Excellent communication skills

· Empathetic & understanding

· Excellent problem solving

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