Login Register
Home » Jobs » Guest Services Agent

Lutsen Resort

  • 5700 West Highway 61, Grand Marais, MN

Contact the employer

Make sure to include valid contact details when reaching out to an employer.

Email Me Jobs Like These

Create a job alert now and get notified when new jobs are posted.

Alert Frequency

Apply by Apr 17, 2021

Guest Services Agent

Lutsen Resort is Minnesota’s first and oldest resort and has been in continuous operation since 1885. Lutsen has been showcasing its picturesque location on the North Shore of Lake Superior for 135 years. Our resort features a private stone beach complete with red Adirondack chairs for viewing the lake that matches our historic red Scandinavian lodge designed by renowned architect Edwin Lundie. Exploring the grounds of Lutsen Resort also includes viewing the waterfalls of the Poplar River from our famous red-covered bridges. The resort features a fine dining restaurant, a second casual pub, wedding and event facilities, spa, and golf course complimented by 165 lodging units sleeping over 750 guests per night making it one of 2 of the largest resorts on the North Shore both owned by North Shore Resort Company which prides itself of being family-owned and operated.

min experience

salary range

$12.50 - $12.50 / hour

Additional Job Details

International Applicants Allowed?
Work Visa Sponsoring Available

Job Overview

Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5-star guest service experience at all times.

Position Duties & Responsibilities:
• Checking guests in and out of the resort
• Managing guest folios
• Folio payment processing
• Managing guest needs and requests in quick order
• Handling all reservations that are not directed through corporate’s Central Reservations
• Making non-lodging reservations for dining, spa, tours, and excursions
• Sales and stocking of gift shop merchandise

Reporting Structure:
• This position reports directly to the Front Desk Manager and Guest Services Manager
Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences. The successful candidate will also be an excellent problem solver, have strong communication skills. The successful candidate will also show a sense of urgency in completing guests’ tasks while presenting a calm and professional demeanor.

Minimum Requirements

Required attributes of a successful hospitality employee:

· Enthusiastic personality

· Friendly voice

· Contagious smile

· Informative

· Well groomed & excellent hygiene

· Professional

· Excellent communication skills

· Empathetic & understanding

· Excellent problem solving

Related Jobs

all about us

About Adventure Job Board

We have worked and lived in some of the best places on earth. The experiences that come with seasonal and full time work in adventurous settings are life changing to say the least. We built this job board to share those opportunities with passionate job seekers while connecting employers to the best possible candidates.

More about us

Give us a shoutout

Contact Us

Have a question about a job or a place? Need a little extra encouragement? Know of a great place that we haven’t discovered yet? Send us an email, tag us with #AdventureJobBoard on Social, or release the courier pigeons. Contact us. We can’t wait to hear from you!

Contact us now

You’ve got email

Newsletter Signup

Please sign up here to receive a newsletter listing all our latest jobs, offers and updates.

    communitY dedicated to jobs in great places

    Fueled by a passion to help people redefine how they see their careers

    © 2016 - 2022 Adventure Job Bord - All rights reserved.