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The Employee Experience

Teamwork, Respect, Integrity, and Passion: these values are the foundation of Alaska X. We believe that teamwork is necessary to have a productive, fun, and safe work environment. Teamwork fosters creativity and learning which expands our skills and leads us to success. While working together as a team, it is imperative to respect each other. Having a respectful work setting and accepting each person for who they are and what they contribute promotes a positive and inclusive culture. Our integrity as a company is present in everything we do; without integrity, there is no trust, honesty or accountability. Lastly, we believe passion is the key to success as a company. Passion is the genuine enjoyment of what we do that motivates our consistent performance and inspires our vision as a business. We are looking for people who are fully committed to doing everything possible to ensure our guests leave feeling as though they just experienced the excursion of a lifetime. So, the ability to entertain and engage with people as well as the ability to provide superior guest service is a must for all of our positions. Our season runs from early May until late September and a generous bonus is given to employees who can stay the entire time. We offer a variety of seasonal summer jobs including: Mechanic, Maintenance crew, Unimog Operators, Naturalist and Canoe Guides, Zip Line Guides, Adventure Guide, ATV Guides, Horseback Guides, Dog Mushers and Handlers, Boat Captains, Office and Dock Personnel, Adventure Photo Crew, Retail Sales Associates, Culinary Support Staff, Groundskeepers/Gardeners, Carpenters, IT Team, and Graphic Design.

Job Overview

MAIN JOB RESPONSIBILITIES:

• Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them
• Safely transports guests to and from Glacier Point while adhering to the timing of the tour (including before and after)
• Provides guests with accurate, quality information throughout the duration of the excursion
• Assures the safety of the guests by conducting a pre-trip inspection daily, driving at a safe rate of speed at all times, assisting guests into and out of the boat, reviewing safety guidelines with the guests, and ensuring children stay with their parents at all times
• Responsible for maintaining the cleanliness of the boat and fueling as needed
• Assists in preforming maintenance tasks on the boat by immediately fixing boat problems (if possible) and reporting any issues Maintenance
• Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to Glacier Point, radioing to the office when appropriate, communicating with the dock, etc.)
• Transports supplies to and from Glacier Point as needed

Special Benefits

Room and Board

We offer optional affordable company housing to our staff members in Juneau and Skagway and Haines.   Depending on the location, rents range about $60-$150 per week with utilities included.  Rent as well as a refundable housing deposit is deducted directly from paychecks, so no money is needed upfront. Most cell phone services work here, but we encourage staff members to check with their carriers before arrival.

Staff members residing in one of our cabin locations may be required to complete an outdoors skills class upon arrival.  This course covers the fundamentals of living outdoors and covers topics such as, but not limited to, keeping wood dry, starting a fire, garbage control, and how to avoid attracting wildlife.

Experience Alaska while earning incredibly competitive hourly wages.

We love it here, and we are sure you will too!

Minimum Requirements

ADDITIONAL JOB RESPONSIBILITIES:

• Perform Boat Crew and Naturalist duties as assigned including assisting other Captains and providing narrated information to guests during their excursion
• As assigned by management

ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:

• Adhering to all company policies
• Striving to accomplish goals discussed with management during any evaluations

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess the knowledge, skills, and abilities related to vessel operations.
• Must be able to work on the water
• Excellent communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Skilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guests
• Skilled in maintaining a positive attitude at all times even when handling difficult and/or stressful situations
• Ability to memorize, recall, and present information and facts
• Ability to make oral presentations that engage an audience
• Ability to initiate interaction with guests
• Ability to work well within diverse groups to achieve common goals
• Ability to be detail-oriented and use good judgment when it comes to safety
• Ability to work in a fast-paced work environment
• Ability to assume and complete tasks without direction and with little supervision

QUALIFICATIONS:

• Valid Captain’s License with a minimum of a 25 ton rating
• First Aid and CPR certification with the ability to obtain WFR or WAFA certification
• Ability to work irregular work schedules

ENVIRONMENTAL CONDITIONS:

• All work is performed outside, so will be subject to possible adverse weather conditions and variations in temperature.
• Will be subject to noise, to include but not limited to, constant engine noise
• Will be subject to dust, odors, and contact with water and/or other liquids
• Will be subject to hazardous conditions (working with different machinery, etc.)

PHYSICAL ASPECTS OF THE JOB:

• Must be able to lift and carry a 40lb weight for a distance of 200 feet
• Position involves frequent (usually at least 2.5 hours a day but no more than 5.5 hours a day) standing, walking, handling objects, grasping items, & manipulating machinery and small items
• Position involves occasional (usually no more than 2.5 hours a day) sitting, carrying, balancing, bending, stooping, and kneeling

Note: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Job Types: Full-time, Temporary

Pay: $29.00 - $33.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• Skagway, AK 99840: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing and able to work in Skagway, Alaska March-October?

Education:

• High school or equivalent (Preferred)

License/Certification:

• USCG 25 Ton + License (Required)

Work Location: One location