Job Overview

The New York Visitor Center Staff is responsible for providing quality information services and retail efforts at the AMC Harriman Visitor Centers in the New York region This includes providing accurate backcountry/frontcountry information and education, selling basic backcountry equipment, souvenirs, and supplies, operating the hiker shuttle, and coordinating on-site programs for guests and visitors.  Close cooperation with local and regional AMC departments is essential to the success of the position and efforts.

This is a seasonal position based in the Harriman State Park region and offers a competitive hourly salary and excellent AMC seasonal benefits.

Primary Responsibilities

• Provide quality information services at AMC Visitor Centers.
• Make retail sales and manage purchase transactions at AMC Visitor Centers.
• Develop a working knowledge of all retail items in the AMC Visitor Centers.
• Work with AMC chapters to coordinate on-site volunteer efforts.
• Assist in coordinating on-site education and custom program efforts with the AMC Group Sales and Outdoor Journey Departments.
• Responsible to inventory, stock and sell retail merchandise at all AMC Visitor Centers.
• Responsible to keep buildings, bathrooms and grounds clean at all AMC Visitor Centers.
• Responsible to participate in AMC demo programs at AMC Visitor Centers.
• Responsible to promote and sell AMC membership sales at AMC Visitor Centers.
• Travel to and support other AMC lodges and camps as assigned.
• On-call hours – be available as needed.
• Be available to work weekends, nights and holidays.
• Maintain and promote AMC standards in all forms of hospitality.
• Perform all additional duties and tasks as assigned.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Employment Standards

• A college degree in an applicable field is preferred; Equivalent outdoor education, program and facility management training and experience may be substituted for the college degree.
• Ability to work a varied schedule.
• Exceptional public service skills and a commitment to the mission of the Appalachian Mountain Club.
• Ability to perform general cleaning tasks.
• Proficiency in Microsoft Office is required.
• Prior retail and financial management experience required.
• Success in performing a wide range assigned tasks.
• Must be detail oriented and well organized.
• Must be highly flexible, adaptable, and resourceful.
• Physical abilities needed: Ability to operate maintenance equipment.  Ability to travel safely in the backcountry in all weather conditions, carrying a pack may be required at times.
• Physical abilities needed:  Ability to operate standard office computers and machines, plus maintenance equipment.  Ability to lift and carry 50 pounds at the Lodge and in the backcountry.  Ability to travel safely in the backcountry in all weather conditions.

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal record check performed on their name in their state of primary residence.

The Appalachian Mountain Club is an Equal Opportunity Employer.   The AMC values diversity in the workplace.  Founded in 1876, the AMC (www.outdoors.org) is the oldest conservation and recreation organization in the United States.  The AMC has 12 Chapters throughout the East and over 90,000 members.  The AMC promotes the protection, enjoyment, and wise use of the mountains, rivers and trails of the Appalachian region.  The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures.   Our goal is to be a community that is comfortable, inviting, and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation, or socioeconomic status.

Special Benefits

Benefits include a 30% discount on all merchandise sold at AMC facilities and in AMC catalogs, access to various pro deals that help you purchase gear at deeply reduced rates, a one-year AMC membership and 4 free nights for you and your immediately family members at AMC facilities.

Minimum Requirements

• A college degree in an applicable field is preferred; Equivalent outdoor education, program and facility management training and experience may be substituted for the college degree.
• Ability to work a varied schedule.
• Exceptional public service skills and a commitment to the mission of the Appalachian Mountain Club.
• Ability to perform general cleaning tasks.
• Proficiency in Microsoft Office is required.
• Prior retail and financial management experience required.
• Success in performing a wide range assigned tasks.
• Must be detail oriented and well organized.
• Must be highly flexible, adaptable, and resourceful.
• Physical abilities needed: Ability to operate maintenance equipment.  Ability to travel safely in the backcountry in all weather conditions, carrying a pack may be required at times.
• Physical abilities needed:  Ability to operate standard office computers and machines, plus maintenance equipment.  Ability to lift and carry 50 pounds at the Lodge and in the backcountry.  Ability to travel safely in the backcountry in all weather conditions.