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Ensures highest quality standards of housekeeping are met for guests, company, and the National Park Service. Daily guest room and public area cleaning including making beds, cleaning bathrooms, dusting, vacuuming, preventative maintenance, handling guest requests, etc. with attention to detail and giving personal best in service Lifting, bending, kneeling, and excessive movement involved. Must assist in other departments or with other job duties as requested or necessary.
- Cleans rooms and bathrooms in assigned work zones performing any combination of the following tasks and duties:
- strips and remakes beds, roll-a-ways and cribs;
- cleans and sanitizes shower, bathtub, shower curtain and toilet; restocks tissue;
- replenishes towels, bathmats, wash cloths, soap, and amenity and dresser supplies;
- sweeps and mops floors;
- vacuums carpets, dusts and polishes furniture and fixtures;
- cleans windowsills and porches;
- brushes curtains, draperies and upholstered furniture;
- empties and cleans wastebaskets and relines with liners;
- empties and cleans recycle bins and follows recycling procedures;
- cleans ice buckets, coffee/tea stations, replenishes coffee/tea supplies.
- May wash walls, woodwork and windows. May assist housepersons/porters in sorting, counting, folding and carrying of linen and supplies by hand or housekeeping cart. May replace light bulbs. Replenishes in-room collateral, cups, coffee/tea supplies, stationery, etc. according to policy.
- Checks room and bathroom thoroughly for working lamps, heater, leaking faucets, broken furniture, running toilet or other missing or damaged articles or fixtures. Makes minor repairs when possible and reports all other findings immediately to Rooms Inspector or Housekeeping Managers.
- Completed guest rooms will be inspected by Room Inspector or Housekeeping Managers prior to occupancy. May be required to return to guest room to fix any noted issues which do not meet housekeeping standards.
- Must complete mandatory training period after arrival. The Housekeeping Managers will perform training that will include the review of the proper manual including the standards, policies, and procedures; and the understanding and training in use of approved/authorized chemicals in the daily cleaning of guest accommodations, bathrooms, public areas, and employee housing.
- Complies with Housekeeping standards, policies, and procedures learned during the training period.
- Complies with the correct use of chemicals and equipment as trained. Retain knowledge of “Right to Know” laws pertaining to housekeeping chemicals.
- Complies with specialized clean-up procedures (biohazard, Hantavirus, bed and bat bug).
- Provide guests with the best in service, courtesy and care.
- Ensure that a portion of ready-rooms are ready for inspection by 10:00 am and steadily throughout the day. All check-out rooms must be cleaned and inspected by 4:00 pm daily. Stay-over rooms completed by 4:30 pm.
- May render personal assistance to room guests in line of duty.
- Reports any unusual guest conduct to Housekeeping Managers.
- Enforces and adheres to all company policies and regulations.
- Comply with Lost & Found and key security procedures.
- Assist Housekeeping department in executing timely and responsive actions in correcting noted NPS deficiencies.
- Ability to work as part of a team. Will be asked to help other team members as necessary.
- Must be committed to the Housekeeping Standards learned during the training period.
- Must be organized, efficient with movement and time and have an eye for detail.
- Ability to meet deadlines for cleaning rooms to a high standard.
- Knowledge of Company policies and procedures, willingness to comply with both.
- Ability to relate with guests in a courteous and friendly manner. Must be able to handle guest concerns in a professional and tactful manner.
- Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
- Lifting/carrying up to 50 pounds as needed throughout the day. Frequent lifting and carrying of supplies and linens sporadically throughout the day.
- Making beds, bending, kneeling, stretching, and reaching as needed for up to 8 hours per shift.
- Standing for long periods of time, frequent walking up and down stairs, as well as in outdoor areas sporadically throughout the day.
- Pushing a hotel cart or cabin cart up to 50-75 pounds as needed.
- Working safely with required chemicals.
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