Bike & Snow Technical Lead & Mechanic


Moosejaw
Freelance
Job Overview
Bike & Snow Technical Lead & Mechanic
*If you’re interested in talking to the recruiter, please apply at www.moosejaw.com/dontworkhere
We’re seeking a Bike & Snow Technical Lead and Mechanic expert to create a premium customer experience through technical setup work and repair, as well as selling through customer engagement live and in person. This position requires a deep knowledge of bikes across all categories—and I mean Bicycles not Hogs friends #SorryNotSorry.The Bike & Snow Lead should have a passion for and expert technical knowledge of all bicycle parts, ski and snowboard parts, compatibility, etc. They should have strong written and verbal communication skills along with basic computer skills.  We like to communicate in a friendly and effective manner here, so it helps to have some friendliness and a pocket full of rainbows. Also, a willingness and ability to teach others and work in a collaborative, team environment. There’s no “I” in team, but there is a “me”, which is way better.
Seasonal travel is potentially required to Moosejaw shops, as well as our competitor shops, industry shows and vendor line showings.  This position is based out of our Headquarters in Madison Heights, Michigan.
Summary: An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Bike:
  • Expert Bicycle Mechanic: Must have the knowledge, experience and skill to efficiently build a wide range of high-end road, mountain and gravel bikes from the best brands in the industry.
  • Bike Builds: Will perform all new bike builds and re-pack for safe transport as needed. Will assess needs, fit, and make adjustments prior to shipping or delivery to customers.
  • Repair and Service: Will assess and perform all in-store and ecommerce repairs and service on a tight time line.
  •  You will be the primary reference and expert for our Customer Service team and customer base on any and all escalated issues and questions. Training our Customer Service and Store teams on the finer points of servicing and selling some of the best bikes in the world
  • Bike Receiving and Shipping Support: Provide training and support to warehouse team to ensure accurate receiving of technical bike products, picking and packing of related bicycle and component orders and all bicycle builds.
Snow:
  • Expert Ski & Snowboard Technician: Must have the knowledge, experience and skill to efficiently tune and tech a wide range of skis, snowboards, and connected equipment including boots.
  • Ski Binding Mounting: Will perform the mounting process to proper spec for skis and snowboards. Vendor certification must be compliant and up-to-date before service work may begin.
  •  You will be the primary reference and expert for our Customer Service team and customer base on any and all escalated issues and questions. Training our Customer Service and Store teams on the finer points of servicing and selling some of the best skis and snowboards in the world.
General:
  • Excellent Organization and Time Management Skills: This is an extremely demanding position in high-growth department for a retailer that has significant growth goals for over the next year and beyond.
  • Packaging and Shipping Support: Collaborate with Warehouse and Shop employees to ensure all bikes and bike part orders are packed and shipped appropriately and free of any damages.
  • You will work with the respective vendor community to build relationships and gain further buy-in to our strategy and focus on the bike, ski, and snowboard categories in partnership with category management leadership.
Competencies
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Sorry to be so boring about it.
  • Maintenance – Cleans and maintains assigned areas of the Facility in a safe, correct, and timely manner. Cleans assigned areas using appropriate maintenance tools, equipment, chemicals, and supplies in a timely manner. Reports unsafe working conditions and practices related to maintenance. Inspects and uses maintenance equipment, tools, chemicals, and supplies in safe and correct ways.
  • Customer Centered: Serve the Customer – Shows care and concern when serving our customers. Asks questions in order to understand customer needs. Uses policies and information in order to exceed customer expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer requests.
  • Judgment: Make Effective Choices – Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
  • Planning and Improvement: Plan for and Improve Work – Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.
  • Influence and Communicate: Share Information – Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.
  • Execution and Results: Get Results – Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner.
  • Ethics and Compliance: Perform to Ethical Standards – Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.
  • Adaptability: Adapt – Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback.
Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.
  • Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Visually locates merchandise and other objects.
  • Visually inspects equipment.
  • Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance
Work Environment
Working in the following environment is necessary to perform one or more of the essential functions of this position.
  • Works varying shifts as required.
Travel
Traveling is necessary to perform one or more essential functions of this position.
Entry Requirements
Minimum Qualifications
  • 5+ years of experience as a mechanic/tech in a premium bike shop and/or a ski shop with an active tune program.

 

*If you’re interested in talking to the recruiter, please apply at www.moosejaw.com/dontworkhere