Operations Director

This job has been Expired
Wilderness Inquiry
Year Round
Job Overview

SUMMARY: The Operations Director supervises all aspects of facilities, transportation, food, and equipment to ensure safe, quality, and cost-effective trips. The Operations Director hires and supervises an operations team, and ensures that all Wilderness Inquiry facilities are well-maintained and safe; that equipment is inventoried, well-maintained, available for use by trail guides, and assigned to trips; and that all food supply and operating systems are functioning smoothly.


  • Hires, trains, supports, supervises, and evaluates Operations Managers and Coordinators
  • Oversees and maintains a database of logistical details for trip destinations.
  • Supervises the maintenance of all WI properties to the highest levels of safety and stewardship.
  • Develops existing and new WI properties.
  • Schedules WI resources for all WI events.
  • Trains, supports, and evaluates interns and volunteers.
  • Manages gear, equipment and menu databases.
  • Develops and manages safety and security protocol, and trains staff on related procedures.
  • Manages a budget and achieves financial objectives.
  • Maintains vendor contacts for operational needs.
  • Fields communications (such as mail, phone calls, and emails) from all WI constituencies in a professional manner and decides upon the appropriate course of action.
  • Promotes WI’s mission by providing high quality customer service to all WI constituents.
  • Writes and edits job responsibilities and procedures.
  • Maintains a climate that attracts, retains, and motivates top quality personnel, both paid and volunteer.

These and other duties may vary at the discretion of the supervisor. The work of WI continuously changes in order to maintain relevancy. All of WI’s staff team members must be flexible and able to adapt to short and long-term shifts in their job responsibilities.


  • B.A. or equivalent degree and at least five years of professional and supervisory experience.
  • Knowledge of the outdoor recreation industry and outdoor activities.
  • Willingness to keep consistent and flexible hours, work some early mornings, some evenings, and most Sundays May-September.
  • Ability to think quickly, problem-solve, and handle multiple tasks simultaneously.
  • Ability to independently oversee projects and take direction.
  • Strong organizational, supervisory, computer, writing and speaking skills.
  • Knowledge of Macintosh OS and Microsoft Word, FileMaker Pro, and Microsoft Excel a plus.
  • A current driver’s license and a safe driving record.
  • Ability to lift and carry equipment and food up to 50 lbs.
  • Mechanical aptitude and experience operating and troubleshooting large vehicles, trailers, motorboats, and outdoor equipment.
  • Ability to work independently to plan, implement, review, and improve systems and events involving cooperating agencies, participants, staff, interns, and volunteers.
  • Excellent project and team management abilities.

TIME/WAGE: Full-time, salaried with benefits